Size issues
The shirt doesn't fit the way you hoped.
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Easy exchanges, honest
Returns · Exchange · Refund
Easy exchanges, honest
rules.
Every Effilo product is made and quality-checked with care. Here's exactly how exchanges and refunds work — at a glance.
01 When you can exchange
Wrong size ordered
Picked the wrong size at checkout.
Minor product issues
Excludes damage caused after use.
no exchange fee*
Exchange should be placed within 7 Days of Delivery, in good condition & Tag attached.
02 Free exchange for damaged or defective items
Received something damaged, defective or incorrect? We'll arrange a free replacement at no extra cost — once these conditions are met.
Report within 48 hrs
Raise the claim within 48 hours of delivery.
Unboxing video
A clear unboxing video is mandatory for every claim.
Photos for proof
Share clear photos or videos of the issue.
Original condition
Unused, unwashed, tags intact.
Exchange not applicable if
Exchange not applicable if
- Signs of use, washing or damage after delivery
- Reported after the 48-hour window
- No unboxing video for damage or defect claims
- Tags missing or not in original condition
- Item purchased under a Clearance Sale
Signs of use, washing or damage after delivery
Clearance Sale
Clearance Sale
All clearance items are final sale.
No exchanges, returns or refunds — under any circumstances.
No refunds or returns
No refunds or returns
Once an order is placed and delivered, it cannot be returned or refunded. We offer exchanges only, as described above.
Good to know
Good to know
Exchanges are subject to product availability.
If your size or product is unavailable, a suitable alternative may be offered.
Placing an order means you agree to this policy.